998bd Privacy Policy

01 Introduction and Purpose

998bd is a safe and reliable online gaming platform for players in Bangladesh. We believe that protecting your personal information is one of our most important responsibilities. This Privacy Policy ("Policy") explains how 998bd collects your information, the purposes for which it is used, with whom it is shared, and how your rights are protected.

When you browse our website, create an account, play games, or use our services, you are considered to have accepted the terms of this Privacy Policy. If you have any objections, please contact us or refrain from using the site.

02 What Information We Collect

We collect various types of information that are necessary to provide and improve our services and to ensure your security.

2.1 Information You Provide Directly

• Full name, date of birth, and national ID details (for identity verification)
• Email address and mobile number
• Residential address
• Password (stored in encrypted form — never stored in plain text)
• Payment-related information such as bKash, Nagad, or Rocket account numbers
• Messages and complaints sent to customer support

2.2 Automatically Collected Information

• IP address and device identification details
• Browser type, operating system, and device language
• Cookies and session data
• Site access times, page view history, and click patterns
• Gaming history, betting patterns, and transaction records

2.3 Information Received from Third Parties

In some cases we may receive additional information through identity verification services or payment processors. This information is used strictly for necessary purposes.

03 How We Use Your Information

998bd uses your information only for specific and legitimate purposes. Details are provided below:

1. Account Management: For creating, confirming, and managing your account.
2. Identity Verification: To comply with Anti-Money Laundering (AML) guidelines and ensure account security.
3. Payment Processing: To securely complete deposit and withdrawal transactions.
4. Customer Support: To respond appropriately to your questions and complaints.
5. Responsible Gaming: To identify harmful behaviour patterns and take necessary action.
6. Fraud Prevention: To monitor and prevent suspicious activity.
7. Relevant Communication: To inform you about promotions, bonuses, or important updates (based on your consent).
8. Service Improvement: To enhance user experience and the quality of our services.

04 Information Sharing and Disclosure

998bd discloses your personal information only in strictly limited circumstances and for legitimate reasons. We do not share your information with anyone except in the following cases:

4.1 Service Provider Partners

Only the necessary information may be shared with trusted third parties for payment processing, identity verification, and technology services. These partners are contractually bound to maintain the same level of confidentiality.

4.2 Legal Obligations

Information may be disclosed to comply with directives from government authorities or courts.

4.3 Security and Fraud Prevention

Limited information may be shared when necessary to prevent fraudulent activity or protect the security of the site.

4.4 Business Changes

In the event of a merger or acquisition, user information may be transferred, but you will be notified in advance.

05 Cookies and Tracking Technologies

998bd uses cookies and similar tracking technologies to improve your browsing experience and maintain site functionality.

5.1 Essential Cookies

These cookies are necessary for the core functionality of the site. They are used to maintain login sessions, store security tokens, and remember language preferences. They cannot be disabled.

5.2 Functionality Cookies

Used to remember your preferences and settings and to provide a personalised experience.

5.3 Analytics Cookies

Used to collect anonymous statistics for understanding site traffic and improving our services.

06 Data Protection and Security Measures

998bd uses industry-standard security technologies and practices to ensure the safety of your information.

• SSL Encryption (SSL/TLS): All data transferred between your browser and our servers is encrypted.
• Database Encryption: Stored sensitive information, particularly passwords and financial data, is protected with strong encryption.
• Access Controls: Only authorised staff can access the information they need — following the principle of least privilege.
• Regular Security Audits: Our systems undergo regular security testing.
• Two-Factor Authentication (2FA): Available for additional account protection.
• Unusual Activity Monitoring: Automated systems detect suspicious logins or transactions.

We take every precaution, but no digital system is completely free from risk. You are also responsible for keeping your password confidential and changing it regularly.

07 Data Retention Period

998bd retains your information only for as long as it is necessary or legally required.

• Active account data: retained for the entire duration the account remains active.
• After account closure: information is kept for a defined period for legal, regulatory, and audit purposes.
• Financial transaction records: retained for the period specified under applicable law.
• After the retention period: information is securely deleted or anonymised.

08 Your Rights

You have certain important rights over your personal information. 998bd respects these rights and provides the means to exercise them:

1. Right of Access: You have the right to know what information we hold about you.
2. Right to Rectification: You can request correction of inaccurate or incomplete information.
3. Right to Erasure: You can request deletion of your information in certain circumstances — though this may not be possible where legal obligations exist.
4. Right to Restrict Processing: You can request that the processing of your information be restricted in certain circumstances.
5. Right to Data Portability: The right to receive your information in a structured, commonly used format.
6. Right to Object: You can object at any time to receiving marketing communications.
7. Withdrawal of Consent: You can withdraw consent at any time from processing of information that is based on your consent.

To exercise these rights, contact our support team. We will respond to your request within a reasonable time.

09 Privacy of Minors

998bd provides services only to those aged 21 and above. We do not knowingly collect information from minors. If we become aware that a person has created an account without age verification and is a minor, we will immediately close that account and delete the associated information.

10 International Data Transfers

Our servers and technology infrastructure may be located outside Bangladesh. In such cases your information may be transferred internationally. However, we ensure that such transfers are conducted with appropriate safeguards and that your information remains equally protected wherever it is held.

11 Third-Party Links and Services

Our platform includes third-party services such as game providers (including Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and others) and payment providers. These third parties have their own privacy policies that are outside the control of 998bd. We recommend that you read their privacy policies separately.

12 Changes to This Policy

998bd reserves the right to update this Privacy Policy as needed. For any significant changes we will:

• Notify you at your registered email address.
• Display a clear notice of the changes on the site.
• State the date of the latest update at the top of the revised policy.

Continuing to use the site after any changes means you accept the revised policy.