Frequently Asked Questions
Answers to all your questions about 998bd
From opening an account to making a withdrawal — find clear answers to the most important questions from Bangladesh players on this detailed 998bd FAQ page.
998bd is one of Bangladesh's trusted online gaming platforms. Whether you are a new member or an experienced player, you are bound to have questions. This FAQ page is organised into five main sections: Account and Registration, Deposits and Withdrawals, Games and Gameplay, Bonuses and Promotions, and Safety and Responsible Gaming. Each question is answered in plain, easy language so you can find the right information quickly and enjoy your experience with peace of mind. If you cannot find your question, our 24/7 live chat support is always ready to help.
Account and Registration
To register an account at 998bd, you need an active mobile number, an email address and a strong password. The registration process is entirely online and takes just a few minutes. Fill in your details accurately, as identity verification may be required at the time of withdrawal.
No, a player can only create one account. Creating multiple accounts with the same details goes against 998bd's rules and may result in the account being suspended or closed. We enforce this policy strictly to ensure fair play.
Go to the 998bd login page and click the "Forgot password?" option. A reset link or OTP will be sent to your registered mobile number or email. Use that code to set a new password. If you continue to have trouble, contact our 24/7 live chat support.
Yes, after logging in you can update your contact details from your profile settings. However, for changes to important information such as your name or date of birth, you may need to contact the support team via live chat. This step is taken for security reasons.
998bd is for players aged 21 and above only. You must confirm you meet this age requirement at the time of registration. Underage players are not permitted to open an account, and any such account found will be closed immediately.
Deposits and Withdrawals
Funds deposited via bKash are usually credited instantly or within a few minutes. Occasionally there may be a slight delay due to network congestion. If a deposit is not confirmed, contact 998bd live chat support with your bKash transaction ID.
The minimum deposit amount at 998bd is ৳300, which applies to all payment methods — bKash, Nagad and Rocket. The minimum withdrawal amount is ৳800. Withdrawal requests below this amount cannot be processed.
Yes, both Nagad and Rocket are fully supported at 998bd. Just like bKash, the minimum deposit amount for these methods is ৳300. Transactions via each method are fast and secure. Select your preferred method from the payment portal.
Withdrawal requests at 998bd are usually processed within 10 to 45 minutes. This timeframe applies to bKash, Nagad and Rocket alike. Even during peak periods, withdrawals are generally not delayed beyond 45 minutes.
998bd does not charge any additional fees on its end. However, your mobile banking provider (bKash, Nagad or Rocket) may apply their own transaction fees. Check the relevant provider's terms and conditions to find out about those fees.
If a withdrawal is not completed within 45 minutes, contact 998bd's 24/7 live chat support with your transaction ID. Our team will investigate and resolve the matter promptly. Support email: [email protected]
Games and Gameplay
To bet on BPL or any cricket match, go to the Sports section of 998bd. Choose your preferred match, select a market type (match winner, top batter, total runs, etc.) and enter your bet amount. You can bet both before the match starts and while it is live. Visit our cricket page for more details.
RTP (Return to Player) is the theoretical percentage of total wagered money that a game returns to players over the long term — it is not a guarantee of individual results. Volatility refers to the frequency and size of wins: high-volatility games pay out larger wins less often, while low-volatility games pay out smaller wins more frequently.
Yes, 998bd is fully mobile-friendly. The site can be accessed directly from the browser of any Android or iOS device — no separate app download is needed. Slots, live casino and sports betting can all be enjoyed comfortably on mobile.
In live casino you play in real time with real dealers — such as live roulette, blackjack or baccarat from Evolution Gaming and Ezugi. Slots are software-driven random games where you win by matching symbols on spinning reels. Live casino gives a social feel, while slots are a solo experience.
Yes, 998bd uses games from reputable providers including Pragmatic Play, PG Soft, JILI and Spribe. These games use certified random number generators (RNG), which ensure that every outcome is completely unbiased and not controlled by anyone.
Bonuses and Promotions
After opening a new account, you will receive a 150% welcome bonus on your first deposit, up to ৳8,000. The bonus will be added to your account automatically. A 10x wagering requirement applies to this bonus, meaning you must wager the combined total of your deposit and bonus 10 times before withdrawing.
Wagering requirement means you must wager the bonus funds a specified number of times before withdrawing. For 998bd's welcome bonus this is 10x. For example, if you deposit ৳1,000 and receive a ৳1,500 bonus, you must place a total of ৳25,000 in wagers (i.e. ৳2,500 × 10) before you can withdraw.
998bd's VIP program has three tiers: Bronze (weekly cashback up to 0.4%), Silver (weekly cashback up to 0.8%) and Gold (weekly cashback up to 1.2%). As your play activity and volume grow, you can advance to a higher tier.
Generally, more than one active bonus cannot run at the same time. A new bonus can be accepted after the wagering requirement on the current bonus has been met or after it has been cancelled. Contact us via live chat for details about any specific promotion.
No, bonus funds cannot be withdrawn directly. The specified wagering requirement must be met first. However, real winnings earned from the bonus during wagering are added to your winnings balance and can be withdrawn once the requirement is fulfilled.
Safety and Responsible Gaming
Yes, 998bd uses SSL encryption to keep all your personal and financial information secure. Your information is never sold or shared with third parties. To read our full privacy policy, visit the privacy policy page.
Yes, 998bd provides responsible gaming tools. You can request a self-exclusion or account pause for a set period of time. Contact live chat support or email [email protected] about this. Visit our responsible gaming page for more information.
If you feel that gaming is affecting your daily life or financial wellbeing, take a break right away. Contact the 998bd support team — we can help you set limits or take an account break. Play responsibly and only wager money you can afford to lose.
Yes, 998bd's live chat support is available in Bengali seven days a week, 24 hours a day. Use live chat for any questions, issues or assistance. You can also reach us by email: [email protected]
Contact 998bd live chat support immediately and request a temporary lock on your account. Then change your password and alert your mobile banking provider as well. For your security, always use a strong and unique password and never share your login details with anyone.
Still have questions? Contact support
Our Bengali-speaking support team is with you 24/7. Chat with us directly via live chat or send your question by email — we will get back to you quickly.
Email: [email protected] | Active 24/7 BST (UTC+6)